Home services and trades
Turn trusted home service into local growth
Make the final handoff after a job a clear opportunity for the customer to share what happened, from the first visit to the finished work.
Homeowners need confidence in both the work and the people
A home service experience can include the initial call, arrival window, diagnosis, estimate, protection of the home, workmanship, cleanup, and explanation of what happens next. A trade business earns trust across that whole process, not only in the final result.
Homeowners often compare reviews when the decision is urgent or expensive. They want useful details about communication, reliability, and the finished job, while the business needs a repeatable response habit that does not sound copied.
The next homeowner is trying to reduce risk
Before inviting a contractor, a homeowner may read recent reviews for the type of project, punctuality, clarity, respect for the property, and how the team handled changes. They are looking for evidence that the business will be dependable in their home.
Rateo provides a QR code and shareable link to display after a job or on a leave-behind card. Each customer chooses whether to scan or click and whether to share an honest experience on Google.
A job-completion workflow customers can choose
- 1
Create the business profile and place the Rateo QR code on an invoice, completion card, equipment guide, or another customer-facing material. The same shareable link can be used in an appropriate digital context.
- 2
Make the option available to every customer without unsolicited SMS or email requests, incentives, or a private rating filter. The choice belongs to the customer.
- 3
Customers choose whether to scan or click, share honestly, and continue to Google if they want. The team can use AI to automatically publish replies that reflect the actual job with a natural delay.
A reputation workflow for work done in the real world
Job-completion QR code
Put the review option next to the handoff materials customers already keep for their home.
Shareable link
Give homeowners an easy path to use after they have seen the completed work in practice.
Project-aware AI responses
Create replies that recognize the work and communication described, without making unsupported claims.
Service pattern visibility
Use feedback to improve arrival, communication, cleanup, and the customer handoff.
From reliable work to the next job
Honest reviews give future homeowners context about how a trade business works in occupied spaces and through unexpected changes. A careful response can make reliability visible without promising a particular outcome.
The path is job experience to reviews, reviews to reputation, reputation to visibility, visibility to homeowner trust, trust to the next inquiry, and inquiries to growth. Rateo supports the path without guaranteeing rankings or leads.
Why Rateo
Rateo works with the printed materials and handoff moments already present in home services. Customers decide whether the QR code or link is right for them.
A small field team can use AI to publish replies between jobs, with configured guidance for project details, privacy, accuracy, and tone.
What Rateo customers say
What teams in this kind of business say
These customer testimonials are shown because the businesses described work in a matching industry. They are presented as customer feedback, not external review-platform ratings.
So far so good. Setup was easy and the review requests are working. I like the automatic replies, and I would like a few more customization options, but overall it's been worth it.
I've tried a couple different ways of asking customers for reviews over the years. Most of them ended up being another thing for my employees to remember. Rateo is simpler. We added the QR code to the paperwork we leave after the job and that's basically our process now. Nothing complicated, which is what I wanted.
What I like about Rateo is that I don't have to train my guys on some complicated software. They finish the job, the customer gets the QR code, and that's pretty much it. I can check the reviews from my phone later. We've gotten a lot more consistent with asking for them.
Overall really happy with it. The QR code has been easy for customers to use and we're getting more reviews than before. The AI response feature is probably my favorite part. Taking one star off because I'd like more control over exactly how the replies are worded, but it's still saving me a lot of time.
Frequently asked questions
Where should a home service company put a review QR code?
A completion card, invoice, equipment guide, leave-behind, or another customer-facing material can work. Display the same public option for every customer who receives it.
Can homeowners click a Rateo link after a job?
Yes. Rateo provides a shareable link as well as a QR code. The homeowner chooses whether to click and whether to share an honest experience on Google.
Does Rateo send contractors' customers SMS requests?
No. Rateo provides a QR code and shareable link for the business to display; it does not send unsolicited SMS or email review requests.
Can AI reply to a review about a home project?
Rateo can create and automatically publish a response that reflects the review while following the business’s guidance for project facts, privacy, tone, and follow-up.
Does Rateo filter reviews for contractors?
No. Rateo does not use review gating or predicted sentiment to decide who gets the public Google option.
Will Rateo guarantee more contractor leads?
No. Reviews may help homeowners evaluate a business, but Rateo does not guarantee rankings, leads, jobs, revenue, or growth.
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Give customers a clear choice to share their experience, then make reputation work easier to run.
